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  • How and when will my StarBuy order be shipped?
    We ship all orders via Australia Post Express for fast and reliable delivery. We aim to dispatch every order as quickly as possible—typically within 1–3 business days. You'll receive a confirmation email with tracking details as soon as your order ships.

  • Can StarBuy guarantee delivery dates?
    While Australia Post Express is generally reliable, their delivery dates are estimates only and may vary, especially during busy periods. We appreciate your understanding if your parcel takes a little longer to arrive.

  • Will I need to sign for my order?
    Yes, a signature is required upon delivery. If no one is home, we recommend using a work address. Australia Post may offer contactless delivery—in those cases, we follow their current safety protocols. Risk and ownership transfer to the recipient upon delivery.

  • What if I am not home when my order arrives?
    If no one is available to sign, Australia Post will leave a card with details on how to collect your parcel from the closest authorised Australia Post Office. You’ll need to present a photo ID at the post office to pick it up. If you’ve authorised a Safe Drop with Australia Post previously, they’ll follow your existing instructions.

  • Will I get a Shipping Notification?
    Absolutely! As soon as your order is on its way, you’ll receive an email with tracking details. We kindly ask for your patience—tracking updates may take up to 3 business days after ordering.

  • What are your shipping charges?
    We offer free shipping Australia-wide with Australia Post Express. For approved brands shipped to New Zealand, a $10 flat fee will be added to your total at checkout. Approved parcels to NZ are shipped within the Australia Post / NZ Post network.

  • Click & Collect?

    Prefer a quicker pick-up? Our Click & Collect service makes it easy.

    Pickup Location:
    StarBuy
    Suite 23, 112 McEvoy Street
    Alexandria NSW 2015 

    Hours:
    Monday–Friday: 10am–5pm
    Saturday: 9am–12pm  

    How it works - Your order will be ready for pickup within an hour during business hours (unless otherwise notified). If someone else is collecting on your behalf, just email us their name—they’ll need to show ID at pickup.